Privacy Policy

Information we may collect

When you use Casino Extreme, we may collect information that is needed to provide gambling services, maintain account security, meet legal and operational requirements, and respond to your questions. The information collected will depend on how you use the website and the services available to you.

Account and contact information

This may include your name, date of birth, country or place of residence, username, account details and contact information. We may also record your communications with us, including requests sent to customer support, complaints, feedback and other correspondence.

Identity and verification information

To confirm identity, age, eligibility and account ownership, we may request verification information or documents. These may include identity documents, proof of address, images or other information reasonably needed for verification. We may also receive information from verification, fraud-prevention or risk-management services used to check whether account activity appears genuine and lawful.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details directly. We may receive information about the payment method, transaction status and related records, but payment information may be handled by the relevant provider under its own privacy terms.

Technical, device and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and referring website. We may also record account activity and interactions with the website to help maintain performance, security and a reliable user experience.

How we use personal information

Casino Extreme may use personal information for purposes connected with operating the website and providing its services. We seek to collect and use information that is reasonably relevant to these purposes and to handle it in a fair and secure way.

• To create, operate and administer your account.
• To confirm your identity, age, eligibility and account ownership.
• To process deposits, withdrawals, transactions and account-related requests.
• To carry out security, anti-fraud, anti-money-laundering and responsible gambling checks where applicable.
• To detect suspicious, prohibited or unlawful activity and protect the website, players and service providers.
• To provide customer support, investigate complaints and respond to communications.
• To maintain, troubleshoot and improve the website, systems and user experience.
• To send service messages about your account, transactions, security or important changes.
• To send promotional or marketing communications where permitted and where you have provided consent when consent is required.
• To meet legal, regulatory, accounting, reporting and record-keeping obligations.
• To establish, exercise or defend legal rights and manage disputes or claims.

Where we rely on consent for marketing or another optional activity, you may withdraw that consent at any time. Withdrawing consent will not affect processing that is needed for your account, security, transactions or other lawful purposes. It may also not affect processing that took place before consent was withdrawn.

Sharing information

Personal information may be shared with service providers that help operate the website and related services. These may include payment providers, identity and verification providers, fraud and security services, technology and hosting providers, customer support tools, professional advisers and other suppliers acting on our instructions. Information may also be disclosed where reasonably necessary to comply with legal obligations, respond to lawful requests, protect rights and safety, or investigate suspected fraud or misuse.

Service providers may process information in Australia or in other countries, depending on where their systems and operations are located. Where information is handled by another organisation, that organisation may have its own privacy policy and security practices.

Cookies, security and retention

Cookies and similar technologies

Casino Extreme may use cookies and similar technologies to keep the website functioning, remember preferences, support account security, understand website usage and improve services. Some cookies are necessary for core features, while others may help with analytics, personalisation or marketing. Cookies may collect information about your device, browser and activity on the website.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and your preferences may need to be selected again. Browser controls may not remove all forms of technical storage or prevent every type of data collection.

Security

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, authentication, secure transmission and limits on staff or supplier access. No online service can guarantee complete security, so players should use strong, unique passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Retention

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some information must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with our retention procedures.

Your privacy rights and choices

Depending on applicable privacy requirements and the circumstances of your request, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

You can exercise these data rights by contacting support@casino-extreme.best. Please clearly describe your request and provide enough information for us to identify your account and understand what you need. We may ask for reasonable information to verify your identity before responding. This helps protect personal information from unauthorised requests.

• Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
• Correction: ask us to update information that is inaccurate, out of date or incomplete.
• Deletion: ask us to delete personal information where it is no longer needed or where a valid right to deletion applies.
• Marketing consent: withdraw consent or opt out of promotional communications by contacting support@casino-extreme.best or using an unsubscribe option where one is provided.

A deletion request may not apply to information that we are required or permitted to retain for legal, security, fraud-prevention, transaction, dispute-resolution or record-keeping purposes. We may also decline or limit a request where doing so is allowed by applicable requirements. If this occurs, we will aim to explain the reason, subject to security and legal restrictions.

Complaints and concerns

If you have a concern about how your personal information has been handled, please contact support@casino-extreme.best first so we can review the matter and try to resolve it. You may also have the right to raise a privacy complaint with the relevant privacy authority in your jurisdiction.

Policy updates and contact

We may update this Privacy Policy when our services, technology, privacy practices or legal obligations change. The updated version will be made available on the website, and the revised date or other notice may be displayed where appropriate. Players should review this page from time to time so they understand how personal information is handled.

If you have questions about this Privacy Policy, need help understanding how your information is used, or want to exercise your privacy rights, contact Casino Extreme at support@casino-extreme.best. Please do not send unnecessary sensitive information in your first message. We will advise if particular documents or information are needed to verify your request.