Responsible Gaming

Gamble for entertainment

Online casino games involve risk, and there is no guaranteed way to win. Outcomes are determined by the relevant game systems and cannot be predicted or controlled by a player. Previous results do not influence future results, and a losing session does not make a win more likely. Avoid chasing losses, and never increase your bets simply because you believe a win is due.

Before opening a game, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost. Only gamble with money that you can afford to lose after essential expenses, savings and financial commitments have been covered. Do not use borrowed money, credit intended for other purposes or funds needed for rent, bills, food, education or family responsibilities.

• Set a spending limit before each session and stop when you reach it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending and household finances.
• Do not gamble when you are upset, stressed, tired, intoxicated or under the influence of drugs.
• Never gamble to win back money you have lost.
• Do not borrow money or ask other people to fund your gambling.
• Remember that gambling is optional and that taking a break is always available.

Gambling should not interfere with sleep, work, study, relationships or other activities. If you find that it is becoming difficult to stop or control, pause your play and consider speaking with a qualified support service.

Tools for safer play

Safer gambling tools can help you maintain control. Depending on the features available to your account, you may be able to set deposit, wagering, loss or session limits, request a temporary break, or close your account. A limit is most useful when it is selected before you begin playing and is realistic for your circumstances.

Set limits before you play

Consider setting limits for the amount you deposit, the amount you wager, your potential losses and the length of your sessions. Review your activity regularly so you understand how much time and money you are spending. A limit should not be treated as a target. If you reach it, stop playing rather than looking for ways around it.

Take a break or close your account

If you want time away from gambling, use any available break or account restriction option. For a longer-term solution, you may request account closure or self-exclusion through the available account support process. Do not create another account or use another person's account during a break or self-exclusion period. If you need help selecting the right option, contact the service through the support channel shown on the website.

Protect your account

• Keep your login details private and use a strong, unique password.
• Do not allow another person to use your account.
• Do not use another person's account or payment method.
• Check your account activity and payment history regularly.
• Tell support promptly if you notice activity that you do not recognise.
• Use device or banking controls if you want additional help limiting access or spending.

Account tools may not take effect immediately in every situation. Read the information shown when you set a limit, request a break or close an account. If you are in immediate danger of losing control, stop gambling, log out and seek independent assistance.

Recognising signs of gambling harm

Gambling harm can develop gradually, and it can affect anyone. A problem is not defined only by the amount of money lost. The impact on your mood, time, relationships, work and ability to meet responsibilities is also important. Consider taking action if any of the following statements sound familiar.

• You spend more time or money gambling than you intended.
• You keep thinking about gambling when you are doing other things.
• You feel restless, irritable or anxious when you try to stop.
• You chase losses or increase bets to recover money.
• You hide, minimise or lie about your gambling.
• You borrow money, sell possessions or miss payments because of gambling.
• You use gambling to escape stress, sadness, loneliness or other problems.
• Gambling is affecting your relationships, employment, study, sleep or health.
• You have tried to cut back or stop but have not been able to do so.
• You feel hopeless, overwhelmed or distressed because of gambling.

If one or more of these signs applies to you, consider stopping play and speaking with someone you trust. You do not need to wait until a problem becomes severe before asking for help. Support can also be useful for family members, friends and other people affected by someone else's gambling.

Practical steps you can take now

1. Stop gambling and log out of your account.
2. Remove saved payment details and avoid accessing gambling websites or applications.
3. Set a temporary break, account restriction or self-exclusion where available.
4. Tell a trusted person what is happening and ask them to support your plan.
5. Review your finances and prioritise essential bills and immediate needs.
6. Contact a qualified gambling support service or health professional.
7. If you feel at risk of harming yourself or someone else, contact emergency services or an urgent mental health service in your area.

Age, identity and support in Australia

Gambling is restricted to adults. You must meet the applicable legal age requirement and provide accurate information when requested. Casino Extreme does not support underage gambling. Parents and carers should use appropriate device, payment and account controls to reduce the chance that children can access gambling services.

You are responsible for ensuring that online gambling is lawful where you live. Laws and requirements can differ between Australian states and territories. If you are unsure whether you can access or use a gambling service, obtain independent legal or regulatory guidance before playing.

If gambling is causing concern, contact an Australian gambling-help service, a qualified counsellor, a general practitioner or another trusted health professional. Support services can provide confidential guidance, help you make a plan and explain options such as counselling, financial assistance and self-exclusion. You can also speak with a trusted friend or family member and ask them to help you stay away from gambling.

Casino Extreme can provide information about account restrictions and available safer gambling features, but it cannot provide medical, financial or legal advice. For advice about debt, contact an appropriately qualified financial counsellor. For urgent safety concerns, contact emergency services or an appropriate crisis service in your area.

For more information about account controls or responsible gaming options, use the support channel available on the Casino Extreme website. Please do not send sensitive personal or financial information through an unsecured channel. Our responsible gaming information is intended to help you make informed choices and should be read together with the website's applicable terms and privacy information.